Delivery, Return and Refund policy

(all prices shown are in Canadian dollars)

For information regarding an order, please contact us via the following email address: info@integaskin.com. Our business hours are from Monday to Friday, 9 a.m. to 5 p.m. (Eastern Standard Time) with the exception of statutory holidays. For security reasons, please do not disclose your credit card numbers in the message.

You must note that no order can be transmitted by telephone

SHIPPING

All orders are shipped by Purolator. In general, the delivery time is from 3 to 7 days, depending on the destination. Orders are dispatched and delivered on working days (Monday to Friday,) except for public holidays. However, we cannot ship orders to a PO box or a general delivery box.

SHIPPING COSTS

For orders under $ 100, shipping costs are $ 10 for Québec and Ontario and $ 20 for the Western Provinces, the Northwest Territories and the Maritimes. For orders over $ 100, delivery is free for all regular shipments. We remind you that orders under $ 40 are not accepted.

RETURNS

We will authorize the return of any product provided it meets the following conditions:

• Be returned within 15 days of the date of purchase
• Must not have been opened
• Must not have been used
• Must be in its original condition and packaging and must have been purchased at the regular price.

In addition, the return must have been pre-approved by our customer service. A return must have an authorization number which will be communicated to you as part of the return process. At all times, the product(s) returned must be accompanied by the original purchase receipt and the delivery form.

RETURN PROCEDURES:

• Contact our Customer Service by email at the following address: info@integaskin.com
• Indicate the return authorization number on the invoice and on the envelope/box containing the returned product(s)
• Include the original receipt in the shipment
• Include the original delivery form in the shipment
• Return the product by mail to: Intega Skin Sciences, Customer Service, 2805 Place Louis-R-Renaud, Laval, Québec, H3V 0A3.

The return shipping costs are paid the customer.

If you are shipping an item valued at more than $ 75, we suggest you use a delivery service that allows you to track the shipment or purchase delivery insurance. We cannot guarantee delivery of the item(s) you return to us.

REIMBURSEMENT

(if applicable)

If your return request is authorized, your refund will be processed, and a credit will be automatically applied to the credit card used at the time of purchase. A copy of the credit will be sent to you by email.

Purchases made online are not eligible for returns or exchanges in a spa and/or beauty salon.

Any product purchased from resellers (including but not limited to), authorized online resellers, spas/beauty salons, etc., does not apply to the return policy and therefore will not be authorized.

EXCHANGE

Exchanges are not accepted.

ALLERGIES / SKIN REACTIONS

We understand that exceptionally a product may not correspond to your skin type. Should this event occur, Intega Skin Sciences will reimburse the product which is the cause of a skin reaction. Any reaction must be reported within 48 hours of using the product at 1-800-361-0352. Intega Skin Sciences reserves the right to request a doctor's note and/or photos of the skin reaction to confirm that it was caused by one of our products.

DAMAGED PRODUCT

When you receive your order, you must inspect the box for any damage that may have occurred during shipping. It is normal for the shipping package to show some wear. However, if damage has occurred to the item(s) included in your order, please contact us by email via info@integaskin.com within 48 hours of receiving your shipment. For optimal service, please provide the following items:

• The receipt number
• The number of the delivery form
• A photo of the damaged product.

ORDER ERROR

In the rare event that you receive a different product than the one ordered, please contact us by email via info@integaskin.com within 48 hours of receipt. For optimal service, please provide the following items:

• The receipt number
• The number of the delivery form
• A photo of the product shipped in error.

SALE ITEMS

Only items purchased at regular price can be refunded. Sale items are not refundable.

PRODUCTS WITH "NPN" OR "DIN"

Products with a Natural Product Number (NPN) or a Drug Identification Number (DIN), such as sunscreen products, are not refundable.

FREE SHIPPING

We reserve the right to deduct shipping charges for returned/exchanged items that were originally qualified for free delivery.

BACK ORDERS

It could be that a product ordered online is temporarily out of stock. If this is the case, our Customer Service will contact you.

TAXES

All prices displayed are in Canadian dollars and exclude taxes.